Coinbase Support Faces Backlash On X Over Account Restrictions
Coinbase support has come under scrutiny as users on X reported restricted access to their accounts. Previously, Coinbase claimed that the “small increase” in restricted accounts was due to prolonged inactivity and FUD (fear, uncertainty, and doubt) concerns.
However, hundreds of users commented on the post, detailing how their accounts had been frozen for months or even years. Users on X also left community messages saying Coinbase’s statement was false.
Coinbase support faces intense scrutiny from users
On Monday, December 9, Coinbase support acknowledged a significant increase in account activity, including new and reactivated users. The exchange claimed that this resulted in a 2-3x increase in fraud attempts.
Coin library It said the platform’s automated fraud prevention methods restricted some accounts due to a sudden surge in activity after last month’s election.
“We saw a post-election surge in the number of new users and old users reactivating their accounts. With this surge, as with a typical surge, we saw a 2-3x increase in fraud attempts. This resulted in a slight increase in the number of restricted accounts , and the CX waiting time is extended. wrote on X (formerly Twitter).
However, the crypto community has challenged Coinbase’s claims. Users added comments to Coinbase’s post on X, accusing the company of misleading the public and confirming that account restrictions were widespread.
“This is not FUD. My coinbase account has been locked out for months, mostly because I used a VPN once. Every time I provide what is asked for, something else is required,” said Kyle Bray Users of Kyle Brehm Replied.
Many people have experienced long-term account freezes, some lasting for years, but Coinbase has offered little explanation. Some users claim their accounts were restricted after using a VPN, or flagged for lengthy manual review. Some have suspended trading and withdrawals for months.
“My Coinbase account has been under manual review for over a week. Unable to trade, unable to withdraw, all I can do is check and request compliance and help desk to resolve the issue. No response to my inquiry?” one user wrote.
The issue sparked huge outrage, with Coinbase’s post flooded with hundreds of comments. The alarming number of complaints highlights the extent of customer dissatisfaction.
“I think I speak for everyone when I say Coinbase has customer support issues. They should have a 24/7 customer service support line that you can call promptly and discuss your account with a real person and get answers and solutions. This It should be that difficult,” influencer and Dogecoin millionaire Glauber Contessoto release today.
Coinbase’s woes extend beyond user dissatisfaction. recent, The exchange exits Türkiyeshut down its operations after withdrawing its application to the country’s regulator. The move reflects the challenges facing Binance and other exchanges KuCoin Managing the regulatory environment in Türkiye.
In October, Coinbase suffered another setback when a phishing scam resulted in a $6.5 million loss. one Hackers impersonate Coinbase support Funds were stolen, laundered through TON-linked wallets, and disappeared after deleting social media accounts.
Despite these challenges, Coinbase’s financial position for 2024 remains strong. Cryptocurrency trading and potential increase Regulatory shifts in the United States The exchange’s share price has risen 97% so far this year.
return, Its second-layer network Baseachieving significant milestones. The daily transaction volume of the base exceeded 6 million In Q3, it currently ranks as the fifth largest blockchain by total value locked (TVL).
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